-
Community
-
Column 1
- About
- History
- Chamber of Commerce
- Umatilla Museum
- Quarterly Newsletter
- Events and Activities
- City Calendar
- Library Events
- Parks & Recreation Happenings
Column 2
- Recreational Opportunities
- Umatilla Marina & RV Park
- US Army Corps of Engineers - McNary Beach Park
- Umatilla City Parks
- Library
- About Us
- Book Recommendations & News
- Digital Exhibits
- Online Resources
- Kids Corner
Column 3
- Schools
- Umatilla School District
- BMCC
- Public Safety
- Police
- Fire
- Cemetery
- Sunset Hills
- Pioneer Memorial
- Home Builders
-
-
Business
-
Column 1
- Forms and Permits
- Business Resources & Links
- Business License Application
- Community Development
- Travel Oregon
- Port of Umatilla
- Umatilla County Economic Development
Column 3
-
-
Government
-
Column 1
- Boards and Committees
- City Council
- 2019 - 2021 City Council Goals
- OLD Agendas and Minutes
- NEW Agendas and Minutes
- Public Records
- Press Releases
Column 2
- Departments
- Administration
- Community Development
- Building
- Finance
- Human Resources
- City Recorder
- Municipal Court
Column 3
-
-
How Do I?
-
Column 1
- View Current Job Opportunities
- Events and Meetings
- View OLD Agendas and Minutes
- View NEW Agendas and Minutes
- View City Calendar
- View Current Code of Ordinances
- View Staff Directory
Column 2
- Contact the City
- Question or Comment
- Code Enforcement Complaint
- Public Records Request
- Police Records Request
- Public Works Service Request
- Subscribe
- Documents and Forms
- Find Documents and Reports
- Print or Submit Forms and Applications
Column 3
- Pay My
- Utility Bill
- Court Fine
- Planning Application Fees
- Apply For
- Board Vacancies
- Business Licenses
- New Utility Services
- Community Engagement Group
Column 4
-
Payment FAQs
Are my credit card and checking account information safe when I pay online?
Absolutely. Invoice Cloud will safely store all of your financial information using Payment Card Industry (PCI) Compliant systems. This includes truncating (abbreviating) account numbers so that even the City does not see your complete account information.
Category: Online Payments
Can I cancel Auto-Pay?
Yes, simply go into your profile and uncheck the auto-pay box that you had previously checked when you elected to opt into Auto-Pay.
Category: Online Payments
Can I start receiving paper bills again?
Yes, simply go into your profile and under Paperless Options, select "No, I don't want to go paperless." Be sure to update/save the change.
Category: Online Payments
Can I still send in a paper check?
Yes, your bill can be paid in any of the following ways:
- Email notification based payment - click the "View Invoice or Pay Now" button in your email
- Web based online payment - login to online bill pay via the City website
- Paper Check by mail
- In person payments at City Hall including credit card processing Kiosk in main lobby.
Category: Online Payments
Can I tell if my payment has been posted?
Yes, simply login to your account and select "View paid or closed invoices". If you are a registered customer, you will receive an email notification.
Category: Online Payments
Do I have to enter an email address to make a payment?
Yes, an email address is required for payment confirmation. A payment receipt is sent via email.
Category: Online Payments
Do I need to register to pay a bill?
You may need to register to receive electronic bills by email, but registration is not required for One Time Payments. One Time Payments require that you enter your payment information each time you make a payment. By registering, you avoid that step and gain access to your payment history.
Category: Online Payments
How do I find my account number to login?
Once you have registered, you will need only your email address and password to login. To login the first time you use the system, you will need your acocunt number or customer ID from your bill. The "locate your bill" screen gives instructions regarding the required information.
Category: Online Payments
How does the system work?
It is very simple. Here are the 3 steps taken by customers:
- Customer receives email notification or accesses account via the City website by clicking on the "View or Pay Your Bill Online" button.
- Customer located and views invoice and either enters payment information for a One Time Payment or registers to schedule a payment.
- Customer receives an email confirmation with their payment amount and payment process date.
Category: Online Payments
How long does it take credit card transactions to process if I pay online?
Credit card transactions typically take 48 hours to settle. An authorization is issued immediately; however, it takes 48 hours for the money to be moved.
Category: Online Payments
How long does it take for an EFT (electronic funds transfer) transaction to process if I pay online?
EFT transactions typically take 48-72 hours to settle.
Category: Online Payments
How long will my payment history be maintained?
18 months is the standard retention period.
Category: Online Payments
I forgot my Password, how do I find it?
You should click on "Forgotten Password?" at the bottom of the login screen. You will need your account number and email address to retrieve your password. If you're unable to locate this information, you may call the City, and after verifying your identity, the City can provide you with the information.
Category: Online Payments
If I have additional questions or I am having trouble registering, who should I call?
A representative at City Hall can answer most questions, but if the website is down or inoperable, please call Invoice Cloud customer service at 781-848-3733.
Category: Online Payments
Is my information secure?
Invoice Cloud uses the highest standards in Internet security. Account information displayed within the customer and biller portals is truncated to protect confidential data. Any information retained is not shared with third parties.
Category: Online Payments
What are some of the benefits of receiving my bill electronically?
It is convenient, saves time, reduces errors, allows you to receive bills anywhere at any time and helps the environment by saving trees. You can continue to receive a paper bill, but if you elect to go paperless, you can always print out a copy of the invoice if needed.
Category: Online Payments
What are the costs for paying online?
There are no signup costs or subscription fees. The non refundable convenience fee when using an ACH transfer (electronic check) from your checking or savings account is $0.95 per transaction. The non refundable convenience fee when using credit cards is a flat rate fee that depends on the type of bill you are paying. For utility payments the fee is $3.95 per transaction with a maximum payment of $150.00 per transaction. For permit fees and citations the fee is $5.95 per transaction with a maximum payment of $200.00 per transaction.
Category: Online Payments
What forms of payment can I use?
You can pay by credit or debit card (Visa, Mastercard, Discover) or you may issue an electronic check from your bank account (checking or savings).
Category: Online Payments
What is a service or convenience fee?
A non refundable fee added to an invoice to cover various administrative costs associated with billing and accepting payment.
Category: Online Payments
What is Auto-Pay?
If you elect to opt in to Auto-Pay, it means that your bills will be paid automatically on their due dates using your default credit card or bank account. This will avoid any late fees and free you from having to remember when to pay.
Category: Online Payments
What is Invoice Cloud?
Invoice Cloud is a web-based, electronic invoice presentment and payment company that we have partnered with to provide faster, more convenient billing services to our customers. By automating billing and collections, customers can click and pay online while helping the environment and reducing clutter in their home or workspace.
Category: Online Payments
When can I pay?
You can make payment or review your account 24 hours a day, 7 days a week. It is always a good idea to pay or schedule a payment at least a few days before the due date to allow for processing time.
Category: Online Payments
When I sign up to "Go Paperless," will I still receive a paper bill in the mail?
No, you will receive an email notification each time a new bill is ready for you to view and pay. Email notifications go to the email address used when you registered, a second email address may be added if you wish to send notifications to an additional or backup email address.
Category: Online Payments
When I try to pay my bill, it asks for credit card information and I want to pay by electronic check.
Under "How would you like to pay" click on the drop down box and choose EFT Check.
Category: Online Payments
Which bills can I pay online?
You can pay utility bills, permit fees, and citations.
Category: Online Payments
Who do I contact with questions about a bill?
If you are unable to find the information you need in your online payment history or open invoices, please call City Hall at 541-922-3226.
Category: Online Payments
Who has access to my account?
You and the City's authorized staff. No one will have access to your financial information as all check routing numbers and credit card numbers are truncated, so you will never have to worry about security. As a security precaution, we don't even show your full financial information back to you.
Category: Online Payments
Why should I register to pay a bill?
By registering, you have access to all of your invoices and all of the features of the payment portal. These features include the ability to view all current invoices, see previous invoices and payment dates, update your profile information, access the online customer service system, go paperless, schedule payments for specific dates, and sign up for Auto-Pay. You also avoid having to enter your payment information each time you pay a bill.
Category: Online Payments