Goal 5

Desired Outcome: Provide exceptional customer service that exceeds the public’s expectations, invest in staff development, and sustain and improve the City’s financial positions.

Objective 5.1:  Continue to invest in staff’s professional development.

Objective 5.2:  At least twice a year, offer training to elected officials. Topics may include at least the following: use of City technology, public official ethics, public meetings, public records, roles and responsibilities, basic budgeting, media relations, or use of social media.

Objective 5.2.1: Each year, in April and October, have City staff provide a City Tour to elected officials and their invited guests.

Objective 5.3:  Integrate a Customer Service element to annual employee performance evaluations.

Objective 5.4:  At least annually, poll the community regarding their level of satisfaction with any recent service they have received from the City.

Objective 5.5:  Increase the number of customer self-service options for those who wish to limit their direct interaction with staff or elected officials.

Objective 5.6:  Focus efforts on retention of employees.  Ensure that wages and benefits are competitive, frequency of trainings are appropriate, and employee recognition and morale are a priority.

Objective 5.7:  Expand social media presence.  Use social media as part of our overall communication efforts and to also create opportunities to bolster our sense of community, celebrate our history and diversity, and create excitement for the work we are doing and events we are sponsoring.

Objective 5.8:  Receive the Government Finance Officers Association (GFOA) Distinguished Budget Award annually.

Objective 5.9:  At a minimum, maintain a prudent operational reserve of at least 20% in each of the following funds: General Fund, Street Fund, Water Fund, and Sewer Fund.